Terms & Conditions
The Celtic Herbal Company are completely dedicated to your total satisfaction. If you have any suggestions or comments you can email us via the links on the Contact Us page or reach us at:
The Celtic Herbal Company Ltd.
Making A Purchase
To make a purchase just browse our store and click to add your choices to your shopping basket. When you're ready, click on view basket, when your basket is complete click on 'Checkout' and you'll be asked to either sign into your account or checkout as a guest. We accept credit card payment. If you are shopping outside the UK please place your order as usual and your credit card company will convert the transaction to your own currency.
CONTRACTUAL NOTE: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Goods will normally be dispatched within 72 hours and often on the day of placing the order. Orders are delivered in the UK using Royal Mail 1st Class packet post where applicable. Over 4kg by courier service. International orders will be despatched using the most effective method depending on the weight and country
Out of Stocks
If your item is not in stock we will supply you with the nearest equivalent. This is a courtesy measure and does not affect your statutory rights.
Orders can also be taken by mail, with either a cheque or with credit card details. Cheque payments will take 3 days to clear before we action the despatch of the order so please bear this longer order process in mind when placing your order.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the Contact Us, alternatively, you can call on 01758 701883 (International +44 1758 701883) or fax us on 01758 701863 or write to us at:
The Celtic Herbal Company
The Celtic Herbal Company do not disclose buyers' information to third parties unless you give us permission to do so, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.