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Terms & Conditions

About Us

The Celtic Herbal Company are completely dedicated to your total satisfaction. If you have any suggestions or comments you can email us via the links on the Contact Us page or reach us at:

The Celtic Herbal Company Ltd.
Glan y Don
LL53 5YT
United Kingdom
Phone: 01758 701883
Fax: 01758 701863 

Making A Purchase

To make a purchase just browse our store and click to add your choices to your shopping basket. When you're ready, click on view basket, when your basket is complete click on 'Checkout' and you'll be asked to either sign into your account or checkout as a guest. We accept credit card payment. If you are shopping outside the UK please place your order as usual and your credit card company will convert the transaction to your own currency. 

CONTRACTUAL NOTE: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Delivery Schedule

Goods will normally be dispatched within 72 hours and often on the day of placing the order. Orders are delivered in the UK using Royal Mail 1st Class packet post where applicable.  Over 4kg by courier service. International orders will be despatched using the most effective method depending on the weight and country

Out of Stocks

If your item is not in stock we will supply you with the nearest equivalent. This is a courtesy measure and does not affect your statutory rights.

Mail Orders

Orders can also be taken by mail, with either a cheque or with credit card details. Cheque payments will take 3 days to clear before we action the despatch of the order so please bear this longer order process in mind when placing your order. 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 

Reaching Us

If you need to reach us, please email us using the link on the Contact Us, alternatively, you can call on 01758 701883 (International +44 1758 701883) or fax us on 01758 701863 or write to us at:

The Celtic Herbal Company
CKI House
Glan y Don
LL53 5YT
United Kingdom 

Privacy Policy

The Celtic Herbal Company do not disclose buyers' information to third parties unless you give us permission to do so, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

Cookies are used on to keep track of the contents of your shopping basket and to store your delivery address if you ask us to remember you. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

Returns Policy

If the order is incorrectly delivered or found to be unsatisfactory, we shall give a full refund or replacement. Returns should be made with 14 days of the date of the invoice and sent back to us at The Celtic Herbal Company Ltd. Glan y Don, PWLLHELI, Gwynedd LL53 5YT including a copy of the original invoice. We will reimburse the cost of postage and packaging for faulty goods. 

Provided the goods are unopened and within 6 weeks of the date of the invoice, you may exchange these goods or get a credit/debit/cheque refund, depending on the method of your payment. 



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